FREQUENTLY ASKED QUESTIONS
Payment Information
- What forms of payment do you accept?
- Is it safe to use my credit card on your site?
- Do you allow Cashier's Checks or Money Orders?
Technology
Shipping and Delivery Questions
- How long will it be before I receive my order?
- Can I expedite my shipping?
- Do you ship to addresses outside the United States?
- Do you ship to PO Boxes?
Order Status Questions
Payment Information
- Q:
- What forms of payment do you accept?
- A:
- We currently accept Visa, MasterCard, and Discover Card.
- Q:
- Is it safe to use my credit card on your site?
- A:
- Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures to protect your personal data and credit card information from unauthorized access.
- Q:
- Do you allow Cashier's Checks or Money Orders?
- A:
- No. At this time we do not accept Cashier's Checks or Money Orders.
Technology
- Q:
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- A:
- Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, and Discover Card for credit card payments.
Shipping and Delivery Questions
- Q:
- How long will it be before I receive my order?
- A:
- For standard shipping, you should receive your order within 7-10 business days. Please allow for extra time for shipments to PO Boxes.
- Q:
- Can I expedite my shipping?
- A:
- Yes. Please refer to the Shipping Rates and Policy section under Customer Service.
- Q:
- Do you ship to addresses outside the United States?
- A:
- No, we are only shipping within the United States at the moment.
- Q:
- Do you ship to PO Boxes?
- A:
- Yes, we ship to PO Boxes.
Order Status Questions
- Q:
- What is the status of my order?
- A:
- Your order status will be available 24-48 hours after your order has been placed. If you had registered with SweetVelvetClothing.com, you can check your status by simply clicking on the “My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
- Q:
- How do I change or cancel my order?
- A:
- Please contact our Customer Service Department at info@sweetvelvetclothing.com immediately if you need to change your order. You can access your "My Account" page to cancel an order within a short window of time. Please be advised that some orders are shipped very soon after placement, and it will not always be possible to cancel. Should this happen, contact our Customer Service Department at info@sweetvelvetclothing.com for assistance, and we will respond within 24-48 hours.
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